Accessibility statement for ‘The Trinity – your active travel hub for North Ayrshire’ website.
This accessibility statement applies to https://thetrinity.org.uk/
This website is run by North Ayrshire Council. We want as many people as possible to be able to use this website. We try to use plain English and short sentences wherever we can.
How accessible this website is
We know some parts of this website are not fully accessible:
- PDF documents are not fully accessible to screen reader software
- YouTube video content does not have audio description or subtitles/text captions
- some content generated by 3rd party widgets/plugins (eg events listings)
- does not have sufficient colour contrast
- uses ‘bold’ tag to format text
- duplicates link text
Feedback and contact information
Request content in different format
If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, contact the Active Travel Team:
email: thetrinity@north-ayrshire.gov.uk
phone: 01294 204800
The Active Travel Team will consider your request and get back to you within 10 working days.
If you cannot view the map on our ‘contact us’ page, call or email the Active Travel Team for directions.
Reporting accessibility issues with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page, or think we’re not meeting accessibility requirements,
contact The Digital Experience Team:
email: webteam@north-ayrshire.gov.uk
phone: 01294 324384
Please provide:
- full details of the accessibility issue with ‘The Trinity – your active travel hub for North Ayrshire’ website.
- your contact details for response, or if we need to contact you for more information.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
North Ayrshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some PDF documents are not fully accessible to screen reader software. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
The ‘bold’ tag is used to format text in the comments box. This fails WCAG 2.1 success criterion 1.3.1 Info and relationships.
Content not within the scope of the accessibility regulations
Embedded YouTube video content does not have audio description or subtitles/text captions. This content was recorded before 23 September 2020 and is therefore exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 31 July 2020. It was last reviewed on 23 November 2022.